Mastering Problem Solving: Identifying Root Causes and Symptoms
Root Causes and Characteristics of Problems
Problems usually result from the following factors:
Poor Communication
Conversations become frustrated or fail to reach a mutual understanding.
Unknowns (Insufficient Information)
This occurs due to insufficient or missing information.
Incorrect Information
When part of the known data or facts is wrong.
Confusion
This arises when people or the history involved cause disorientation regarding incentives and options.
Hidden Emotions
These are feelings that surface as we analyze the situation.
Differing Viewpoints
When one person and another (or others) have conflicting ideas.
Variable Impressions
When investigating a situation or event, ideas, emotions, and explanations sometimes change dramatically as the investigation