Organizational Effectiveness: Approaches and Factors
Focus Objectives
Effectiveness: The extent to which the organization achieves its objectives (organizational success).
Assumptions:
- The organization is a deliberate and rational entity.
- Organizations have clearly identified, recent, and well-defined objectives.
- The goals are few in number so they can be manageable.
- There is a general consensus on the objectives.
- The effectiveness evaluation should include measurable criteria.
Problems:
- Difficulty to measure the ultimate goals of the organization.
- Measuring the exact fulfillment of the objectives.
- Multiple and incompatible goals.
- It focuses exclusively on the results and may neglect the media.
Systems Approach
Efficiency: Optimal performance rating system that reflects the organization's ability to remain...