Formal Hotel Complaint Letter Template for Refund Requests

English21 May 20261.83 KB

Formal Hotel Complaint Letter

Subject: Formal Complaint Regarding Stay at [Hotel Name] - Reservation [Booking Reference]

Dear [Mr./Mrs. Name],

My [husband/friend/partner] and I were recently guests at [Hotel Name] for [Duration] during our trip to [Location] for our [honeymoon/vacation].

We chose your hotel based on strong recommendations from friends who stayed there last year, as well as your beautifully presented website and positive online reviews. We felt confident that your property would provide the vacation experience we were seeking.

At the time of booking, we were reassured that we would be placed in one of the newly renovated rooms on the quiet side of the hotel.

Issues Encountered During Our Stay

Room Downgrade: Upon check-in, we were informed of an overbooking and moved to room [304]. We were promised that we could move if a better room became available, which never happened.
Poor Room Condition: The room was un-renovated, dirty, and had a persistent damp, mold-like smell that caused my partner to suffer from headaches.
Excessive Noise: Due to the room's location, we were subjected to constant noise until all hours of the night, including [details of noise].

Resolution Request

Despite our repeated complaints, we were never moved to a suitable room. This experience significantly impacted our [honeymoon/vacation]. Had we known the true state of the room and the noise levels, we would not have chosen your hotel.

We feel misled by your website and booking process. Consequently, we are requesting a full refund for our stay.