Making contact: Hello / Good morning / Good afternoon ...This is John Brown speakingCould I speak to. Please? I'd like to speak to . I'm trying to contact.. Giving more information: I'm calling from Tokyo / Paris / New York / Sydney ...I'm calling on behalf of Mr. X Taking a call : X speaking.Can I help you? Asking for a name / information: Who's calling please? Who's speaking? Where are you calling from? Are you sure you have the right number / name? Asking the caller to wait: Hold the line please. Could you hold on please? Just a moment please. Connecting: Thank you for holding. The line's free now ... I'll put you through. I'll connect you now / I'm connecting you now. Giving negative information: I'm afraid the line's engaged. Could you call back later? I'm afraid he's in a meeting at the moment. I'm sorry. He's out of the office today. / He isn't in at the moment. I'm afraid we don't have a Mr./Mrs. ... Here I'm sorry. There's nobody here by that name. Sorry. I think you've dialed the wrong number./ I'm afraid you've got the wrong number. Telephone problems: The line is very bad ... Could you speak up please? Could you repeat that please? I'm afraid I can't hear you. Sorry. I didn't catch that. Could you say it again please? Leaving / Taking a message: Can I leave / take a message? Would you like to leave a message? Could you give him/her a message? Could you ask him/her to call me back? Could you tell him/her that I called? Could you give me your name please? Could you spell that please? What's your number please?