communication

Question 1

1.As the source of the message, you Need to be clear about why you're communicating, and what you want to Communicate. You also need to be confident that the information you're Communicating is useful and accurate.

2.The message is the information that You want to communicate.

3.Different channels have different Strengths and weaknesses. For example, it's not particularly effective to give A long list of directions verbally, while you'll quickly cause problems if you Criticize someone strongly by email.

4.Is the person that receives your message.

5.That person will answer you, with Verbal or nonverbal communication. And it’s the only thing that allows you to Know that the receiver got the message.

Question 2

1.Verbal communication: Verbal Communication is the use of sounds and words to express yourself, especially in Contrast to using gestures. It used in the everyday life to talk with the rest Of the people that surround us.

2.Nonverbal communication: Nonverbal Communication between people is communication through sending and receiving Wordless clues. It is also used in our everyday life but we don’t talk, we use Gestures, facial expressions, etc.

3.Written communication: Written Communication is the fastest growing form of communication, due to advances in Technology. And it is used on e-mail, text, social media, etc.

Question 4

1.Avoidance:  Lose-lose

2.Accommodation: Lose-win

3.Competition: Win-lose

4.Compromise: Win-lose/lose-win

5.Collaboration: Win-win

Question 5

1.Pseudo Conflict:  Occurs when we have misunderstandings.

·It Means fake or false:  You tell somebody Something and they think you meant something different so they get offended.

·Unless we clear up the misunderstanding by asking for more Information, a real conflict might ensue: If we don’t tell the other person That he is wrong, we will have a real conflict.

2.Simple conflict:  Stems from differences in ideas, definitions, Perceptions or goals.

·People With different ideas: Bob and Jimbo are college roommates w/ only one TV.  Bob wants to watch football, Jimbo wants to Watch NASCAR.  They understand what each Other want, they just have a difference in ideas.

·Goals: A couple is talking about the son that they want to have but each of them wants A different name,

3.Ego conflict: This is when conflict gets personal.

·You Pick a fight: you tell your friend that he is bad at football because you want To fight with him.

·Ego conflict usually begins as simple or pseudo: Begins as a Misunderstanding that we didn’t fix and ends up being a personal conflict.

Question 6

1.Manage Emotions: Ego conflict: You realize that you are becoming angry and breathe to Calm down.

2.Manage Information: Pseudo conflict: Describe the conflict-producing events and use “I” Language.

3.Manage Problem: Ego conflict: Define the problem and select the best solution for it.

4.Manage Goals: Simple conflict: Indentify your goal and your partner’s goal and Identify where they overlap.

5.Be empathic: Pseudo conflict: Stop to think about the problem and find a solution for it.

Question 7

1.Ethos Is an appeal to ethics, and it is a means of convincing someone of the Character or credibility of the persuader.

2.Pathos Is an appeal to emotion, and is a way of convincing an audience of an argument By creating an emotional response.

3.Logos Is an appeal to logic, and is a way of persuading an audience by reason.

He developed these principles to help train lawyers and he wrote a Book called Rhetoric.

Question 8

When one attempts to persuade without Using logic and reasoning.

·Ad populom Fallacy: Everyone else is doing it. Bandwagon commercial

·Either-or Fallacy: Offering only two solutions when others exist. Coke commercial

·Hasty Generalization: Drawing a conclusion with little or no evidence. The best golf Club on the market

·Appeal To misplaced authority fallacy: Typically deals with celebrity endorsements. Canon. The official camera Of the U.S. Olympic Team.

Question 9

1.Cognitive Dissonance- Scrubbing Bubbles

·Create Dissonance

·Provide Solution

·Resolve Dissonance

2.Fear- Trident

·Public Service announcements

3.Needs- Gatorade

·Safety Needs

·Social Needs

·Self-esteem Needs

·Self-actualization Needs